General Questions :
1. What types of perfumes do you offer?
We offer a wide range of perfumes, including Eau de Parfum, Eau de Toilette, Eau de Cologne, and Parfum. Our collection includes both designer and niche fragrances, catering to various preferences and occasions.
2. How can I find the right perfume for me?
Finding the right perfume involves exploring different fragrance families such as floral, woody, oriental, and fresh. You can use our fragrance finder tool or consult our fragrance guide to help you choose based on your preferences.
3. Are your perfumes authentic?
Yes, all of our perfumes are 100% authentic and sourced directly from the manufacturers or authorized distributors.
Ordering & Shipping :
4. How do I place an order?
To place an order, simply browse our website, select your desired perfume, and click “Add to Cart.” Proceed to checkout, where you’ll enter your shipping and payment information to complete your purchase.
5. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination. You can view estimated shipping costs during checkout.
6. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
Returns & Exchanges :
7. What is your return policy?
We accept returns for unopened and unused items within 30 days of purchase. To initiate a return, please contact our customer service team with your order number and reason for the return.
8. Can I exchange a perfume?
We offer exchanges for defective or damaged items. For non-defective items, please contact our customer service team to discuss the possibility of an exchange or store credit.
9. How do I return a product?
To return a product, please contact our customer service team to receive return instructions and a return authorization number. Pack the item securely and ship it back to us using the provided return address.
Product Information :
10. How should I store my perfume?
To preserve the quality of your perfume, store it in a cool, dark place away from direct sunlight and heat. Avoid keeping it in the bathroom, as humidity can affect the fragrance.
11. How long does a perfume last?
The longevity of a perfume depends on its concentration and the individual’s skin chemistry. Generally, Eau de Parfum lasts 4-8 hours, while Eau de Toilette lasts 3-5 hours.
12. Can I sample a perfume before buying?
We offer sample sizes for many of our fragrances. You can also check if we have any sample programs or discovery sets available on our website.
Payment & Security :
13. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure payment options. You can choose your preferred payment method during checkout.
14. Is my payment information secure?
Yes, we use advanced encryption technology to ensure that your payment information is secure. Our website is PCI-DSS compliant to protect your data.
15. Can I use a discount code on my order?
Yes, you can apply discount codes during checkout. Enter your code in the designated field, and the discount will be applied to your order total.
Contact Us :
16. How can I contact customer service?
You can reach our customer service team via email at support@getmyperfume.com or by phone at +91-9823724442 Our team is available Monday to Friday, 9 AM to 6 PM
17. Do you have a physical store?
At this time, we operate exclusively online. However, we are happy to assist you with any questions or concerns you may have via our website or customer service channels.